M. Ed. Educational Technology Leadership, Lamar University, Beaumont, TX 77710, Expected graduation: December 2012
B.A. Major: Sociology, Minor: General Education, University of Texas at Austin, Austin, TX 78712, 2000
Employment History
Project Manager, E-Rate Consulting Services Education Service Center Region 12 Waco, TX, 2009 - present
¨ Develop and deliver E-Rate Consulting services to statewide E-Rate applicants including public/private schools, charter schools, and consortia ¨ Provide strong leadership to department team to help manage workload, support staff on client needs and issues, problem solving, and application review ¨ Develop and provide extensive training to team on advanced E-Rate processes, program compliance, and Federal Communications Commission rules and orders ¨ Create and develop online management database for internal and client use to manage all E-Rate applications and documents for efficiency and effectiveness ¨ Create and develop a document storage system to provide client portal for uploading, sharing, and storing E-Rate documents to maintain audit readiness ¨ Develop and manage marketing campaigns for client growth and visibility ¨ In 2010-2011, requested $20.3 million in E-Rate funding for fifty-two clients ¨ Organize, plan, and prepare E-Rate Consulting budget for department ¨ Creation and development of department processes and flowcharts ¨ Designed an internal Client Management System to ensure all E-Rate deadlines are met and processes are followed ¨ Administer training on database and Client Management System to department team and clients ¨ Collaboratively develop Continuous Improvement Teams (CITs), job descriptions, and training records ¨ Support personnel in work-related issues, evaluate personnel and write growth plans as needed ¨ Promote a positive work environment that fosters high staff morale (including collegiality and team building) and performance excellence ¨ Demonstrate skill in anticipating, managing, and resolving conflict ¨ Attend professional development workshops that will enhance my position and achieve personal growth ¨ Serve on Administrative team and various Quality Management System teams such as Category Planning Team and Performance Improvement Team
Strategic Account Manager, Education and Medical Time Warner Cable Waco, TX, 2004 - 2009
¨ Responsible for fiber optic sales solutions to the medical industry and educational field ¨ Advised customers on E-Rate related processes and issues for educational customers ¨ Aligned E-Rate needs of customers with solutions and followed all procurement and competitive bidding processes ¨ Achieved top sales status two years in a row and awarded company trips to Bahamas and Cozumel ¨ Served as a team leader and provided feedback and support during group meetings and learning sessions
Professional Affiliations
¨ State E-Rate Coordinator Alliance (SECA), 2009-present ¨ E-Rate Management Professionals Association (E-mpa), 2011-present
References
¨ Sharon Henson, Associate Executive Director, Education Service Center Region 12, 2101 West Loop 340, Waco, TX 76712, 254-297-1212, shenson@esc12.net ¨ Dr. Jerry Maze, Executive Director, Education Service Center Region 12, 2101 West Loop 340, Waco, TX 76712, 254-297-1212, jmaze@esc12.net ¨ Dr. Leslie Bennett, Associate Executive Director, Education Service Center Region 12, 2101 West Loop 340, Waco, TX 76712, 254-297-1212, lbennett@esc12.net
832 Eagles Nest Drive, Hewitt, TX 76643
(W) 254.297.2911; (F) 254.297.1196; ginnie.harwood@gmail.com
Academic Background
M. Ed. Educational Technology Leadership, Lamar University, Beaumont, TX 77710, Expected graduation: December 2012
B.A. Major: Sociology, Minor: General Education, University of Texas at Austin, Austin, TX 78712, 2000
Employment History
Project Manager, E-Rate Consulting Services
Education Service Center Region 12
Waco, TX, 2009 - present
¨ Develop and deliver E-Rate Consulting services to statewide E-Rate applicants including public/private schools, charter schools, and consortia
¨ Provide strong leadership to department team to help manage workload, support staff on client needs and issues, problem solving, and application review
¨ Develop and provide extensive training to team on advanced E-Rate processes, program compliance, and Federal Communications Commission rules and orders
¨ Create and develop online management database for internal and client use to manage all E-Rate applications and documents for efficiency and effectiveness
¨ Create and develop a document storage system to provide client portal for uploading, sharing, and storing E-Rate documents to maintain audit readiness
¨ Develop and manage marketing campaigns for client growth and visibility
¨ In 2010-2011, requested $20.3 million in E-Rate funding for fifty-two clients
¨ Organize, plan, and prepare E-Rate Consulting budget for department
¨ Creation and development of department processes and flowcharts
¨ Designed an internal Client Management System to ensure all E-Rate deadlines are met and processes are followed
¨ Administer training on database and Client Management System to department team and clients
¨ Collaboratively develop Continuous Improvement Teams (CITs), job descriptions, and training records
¨ Support personnel in work-related issues, evaluate personnel and write growth plans as needed
¨ Promote a positive work environment that fosters high staff morale (including collegiality and team building) and performance excellence
¨ Demonstrate skill in anticipating, managing, and resolving conflict
¨ Attend professional development workshops that will enhance my position and achieve personal growth
¨ Serve on Administrative team and various Quality Management System teams such as Category Planning Team and Performance Improvement Team
Strategic Account Manager, Education and Medical
Time Warner Cable
Waco, TX, 2004 - 2009
¨ Responsible for fiber optic sales solutions to the medical industry and educational field
¨ Advised customers on E-Rate related processes and issues for educational customers
¨ Aligned E-Rate needs of customers with solutions and followed all procurement and competitive bidding processes
¨ Achieved top sales status two years in a row and awarded company trips to Bahamas and Cozumel
¨ Served as a team leader and provided feedback and support during group meetings and learning sessions
Professional Affiliations
¨ State E-Rate Coordinator Alliance (SECA), 2009-present
¨ E-Rate Management Professionals Association (E-mpa), 2011-present
References
¨ Sharon Henson, Associate Executive Director, Education Service Center Region 12, 2101 West Loop 340, Waco, TX 76712, 254-297-1212, shenson@esc12.net
¨ Dr. Jerry Maze, Executive Director, Education Service Center Region 12, 2101 West Loop 340, Waco, TX 76712, 254-297-1212, jmaze@esc12.net
¨ Dr. Leslie Bennett, Associate Executive Director, Education Service Center Region 12, 2101 West Loop 340, Waco, TX 76712, 254-297-1212, lbennett@esc12.net